Effective Date: October 1, 2024
Royal Star Casino (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our casino, use our services, or access our website.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Identification Information: Government-issued ID, passport, or driver’s license to verify your identity and age.
- Payment Information: Credit/debit card details, bank account information, and transaction history.
- Gaming Information: Gaming preferences, play patterns, and rewards or loyalty program data.
- Device and Location Data: IP address, browser type, device ID, and location when accessing our website or app.
2. How We Use Your Information
We use your personal information to:
- Provide you with services, including account creation, reservations, and casino gaming.
- Verify your identity and ensure compliance with legal and regulatory requirements.
- Process payments and manage loyalty programs.
- Communicate with you about promotions, events, and special offers.
- Enhance your experience at the casino and improve our services.
- Protect against fraud, unauthorized transactions, and illegal activities.
3. Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors who assist us in providing services such as payment processing, marketing, and IT support.
- Legal Authorities: Government bodies, regulators, or law enforcement if required by law or to protect our legal rights.
- Affiliated Entities: Subsidiaries or partners for operational or marketing purposes.
We do not sell or rent your personal information to third parties.
4. Security of Your Information
We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no system can guarantee complete security.
5. Your Rights
You may:
- Access, update, or correct your personal information.
- Opt-out of receiving promotional communications.
- Request deletion of your data, subject to legal and regulatory obligations.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Royal Star Casino
12 Chipstead Valley Rd, Coulsdon CR5 2RA, UK
Email: [email protected]
By using our services, you agree to this Privacy Policy.